Anticipate needs and control risks

Manage the development and implementation of support throughout the life cycle

A system’s operational performance is prepared from the design stage onward. To ensure its availability, maintainability, and long-term sustainability, support activities must be structured, coordinated, and integrated throughout product development.

At LGM, we support industrial companies in managing support during the design and implementation phases, from defining the program organization through to verifying requirements and preparing the resources needed for operation and maintenance.

Our integrated logistics support (ILS) engineering approach makes it possible to anticipate needs, coordinate stakeholders, and manage the development of support solutions in line with the program’s technical, operational, economic, and safety objectives.

Structure and manage the support engineering program

Support management involves organizing and managing all the activities required to prepare for a system’s future support. This means defining a strategy, structuring responsibilities, and coordinating work to meet program requirements.

Our teams help structure the support engineering program by defining the activities to be carried out, how they fit together, and how they will be monitored.

This approach includes, in particular:

• defining the organization and the support management plan;
• identifying the activities, deliverables, and associated milestones;
• coordinating internal and external contributors;
• monitoring progress, risks, and areas of concern;
• managing interfaces between design, support, maintenance, and operations.

This structure makes it possible to integrate logistics considerations into system development at the earliest stage, facilitate decision-making, and limit deviations that could affect future support performance.

Contracting and monitoring supplier activities

Support performance also depends on the ability to manage supplier contributions and ensure their deliverables are aligned with the program’s objectives and requirements.

LGM supports its clients in specifying, contracting and monitoring support activities assigned to suppliers. The objective is to translate program needs into clear, verifiable requirements tailored to the expected services.

Our services may cover:

• defining support requirements and contractual deliverables;
• contributing to the preparation of specifications and tender documents;
• monitoring supplier commitments and deliverables;
• analyzing the compliance of deliverables against requirements;
• coordinating technical discussions and managing deviations.

This management helps secure interfaces between the program’s various stakeholders, anticipate challenges and ensure the availability of the data and logistics products needed for subsequent life cycle stages.

Managing the Design and Development of Logistics Products

Support preparation requires the development of a coherent set of products and tools for operating, diagnosing, maintaining and repairing the system.

LGM manages the design and development of logistics products, ensuring they are consistent with the system architecture, user needs and operational constraints.

These products may include:

• technical documentation required for use and maintenance;
• tools and test equipment;
• maintenance and support infrastructure;
• training materials and equipment;
• data and technical information useful for maintenance operations.

Our teams coordinate development activities, monitor deliverables and ensure that the needs of future operators and maintainers are taken into account.

This approach promotes the progressive integration of support into the program and helps prepare for the system’s commissioning under the planned conditions.

Integrate safety and security constraints

Safety and security requirements must be taken into account from the system design stage and throughout all activities required to support it.

LGM supports the integration of these constraints into engineering decisions, logistics products and support processes. The aim is to ensure consistency between applicable requirements, selected provisions and developed solutions.

This approach notably involves identifying the safety/security constraints applicable to maintenance activities, diagnostic operations, the use of support equipment and the training of personnel.

Taking these requirements into account from the early phases makes it possible to anticipate challenges, limit late changes and contribute to risk management throughout the life cycle.

Verify and validate support requirements

Support management is not limited to monitoring activities and deliverables. It must also demonstrate that the developed solutions meet the needs and requirements defined for the program.

LGM supports the verification and validation of support requirements, ensuring consistency between stated needs, specifications, developed products and results obtained.

Our activities may include:

• monitoring requirements traceability;
• preparing and monitoring technical reviews;
• deliverable compliance analysis;
• coordination of verification and validation activities; facilitation and participation in testing;
• tracking of discrepancies and corrective actions;
• consolidation of the evidence required to demonstrate compliance.

This approach helps manage the risks associated with support development, ensure the reliability of deliverables, and prepare the system for operation and maintenance.