Discovering Integrated Product Support and Sx000i

• Understanding the IPS process as defined within the S-Series framework.
• Describing the activities to be carried out and their sequencing.
• Implementing the process within a support project.
• Understanding the logic of the data model.

DAY 1

INTRODUCTION
• Introduction and context,
• Key principles,
• Difference between ILS and IPS.

IMPLEMENTATION OF THE PROCESS
• Activities to be carried out within an IPS approach.

Practical workshops

DAY 2

DATA MODEL
• Understanding the links between the specifications and the logic of the data model.

TOWARDS PRACTICAL APPLICATION
• Discussion on the evolutions to be implemented to transform the organisation.

Practical workshops

LSA Engineer, Support Project Manager, Project Manager, Support Architect.

Introduction to ILS.
Introduction to LSA.